Returns & Exchanges

We want you to love your piece.

If something isn't quite right, we offer complimentary returns and exchanges within 30 days of delivery.

Items must be unworn, in their original condition, and returned with the provided jewelry pouch.

Start a Return

You can request a return directly through your LINDA&LILO customer account.

1. Sign in to your account using the email associated with your order.

2. Select the order you'd like to return.

3. Choose Request Return and follow the instructions.

Once your request is reviewed, you'll receive instructions for the next steps.

Need help? We're always available at hello@lindaandlilo.com.

Custom Jewelry

Custom-made and one-of-a-kind commissioned pieces are final sale.

The Feel Good Warranty

We stand behind our craft.

All LINDA&LILO necklaces include a one-year repair warranty. If your necklace needs attention within that period, contact hello@lindaandlilo.com and we'll review the issue and help make it right.

Because life happens.